Major Incident management. • Monitoring of the Maples Group
There are a number of monitoring tools utilised and training will be given to support these, however
Role Specifics: • Conduct detailed investigations of current and potential experiences and features to
Skills and experience you’ll need to have • Educated to degree level or equivalent experience in an IT support role • IT Service Management
Aiming to resolve issues over
Attending other SmartStream offices for client support as and when
Have solid business consulting skills and be able to work consultatively on a strategic or operational level • Have a proven track record of
Please apply in the first instance and if an exact match, follow up with a direct
They will assist with conceptual and detailed technical design elements as well as testing and other key areas of ERP Systems Analysis and design
Delivering projects which improve business results and deliver exceptional Customer Experiences
You will enjoy direct customer liaison, solving problems, delivering beneficial changes, maintaining the system and process controls and
You will be working in a customer facing environment so strong communication skills are vital. If you are an ambitious IT Support Analyst who wants
Acting as the first point of contact for all business IT incidents *Answering all calls in a professional and helpful manner, providing world class
Advertised through Zoek
Key
We are looking for an Improvement Analyst to support the management team through the execution of process capture and redesign, instilling problem
In this role you will work with multiple operational teams to help gather requirements from stakeholders. This will include facilitating workshops to
You should be confident in responding to service tickets, documenting and resolving issues presented. Excellent communication and the ability to
Develop and assumes responsibility
Assist in pre-release testing, providing feedback on success criteria for our externally facing services
You should be in-tune with key business IT needs and astute to the impact of changes made to core IT services. Skill Required • You must be
This role will be an expert Business Analyst position, reporting to the
Sisenses end-to-end, Single-Stack solution and subscription-based pricing make it easy to connect to data, get up and running instantly and deliver
It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our
This role gives you variety whilst allowing you to make a real difference, on a huge scale. You’ll be able to get below the surface of each
Fully conversant with double entry book-keeping *Good IT skills – Knowledge of Microsoft software Desirable: *Production
Day to day tasks involve troubleshooting, change requests, system builds, routine maintenance and monitoring client's networks. You will be
The role will be the face of IT and is expected to develop working relationships across IT and business stakeholders; act as a subject matter expert
Regularly interface and build strong relationships with stakeholders to better understand current and future requirements • Keep clear and
Benefits • Competitive base salary • Generous leave • Other benefits